Thursday, November 25, 2010

Sunday, August 22, 2010

**** You Ryanair!!!! (ryanair.com)








Another Ryanair victim who I had never met before this flight. She had no problem expressing how she felt about the airline.


Europe has come a long way in terms of customer service in the last ten years -- people go out of their way to be helpful and to be polite. Unfortunately, Ryanair has not. It is an airline that prides itself for providing low fares between European cities, but it should really advertise itself as a company hellbent on screwing travelers out of useless money by assessing ludricous fees. It should also be known as an airline who displays a general lack of concern or sympathy toward anyone choosing to fly with them. Flying with Ryanair is literally like going back in time.

At the Paris - Beauvais Airport they charge you 40€ to print a boarding pass. So if for some reason preeceding your flight you happen to be busy, or do not have access to a printer because you were traveling, they will screw you over with 40€ charge to print a boarding pass. Ask yourself: Do you really want to fly with an airline that cannot afford their own paper????

The 8€ they charge for "priority boarding" is just another scam. There is no priority boarding whatsoever. If you get to an airport early enough you stand in line first. That pretty much sums up the priority boarding concept!!! That was the case at the Beauvais-Paris Airport.

They also charge you to check in luggage but you must check in any suitcase if you so happen to travel with lotion, or shampoo, or perfume, or hell, a bottle of wine. If your carry on weighs more than 10 kilos you'll pay 40€. At that point it is no longer considered a carry on and you may as well check it in, hell you just paid 40 €.

If you happen to lose the extra kilo on the leg back they don't really care, they will reasses the 40€ charge all over again, no questions asked. I paid 40€ for my luggage on the trip back and it weighed 9.5 kilos, i.e. less than the allotted 10 kilos. So in reality when you book a flight on this airline you are paying 80€ just to transport your luggage. Ask yourself: Do you really want to fly with an airline that charges you 80€ just to transport your clothes?

The Beauvais Airport Security personnel was rude, ill informed and was more interested in chatting amongst themselves than help you make your flight on time.

And while in flight they constantly bombard you with opportunities to purchase "duty free" items. At the end of the flight I was sitting with 4 different sheets of paper with duty free items for sale, ranging from wine to perfume to smokeless cigarretes to watches and cosmetics to lottery tickets. Yes, RYANAIR LOTTERY TICKETS!!!! Who gets the proceeds, some Ryanair Mafia?

I don't know what is more infuriating - the lack of intelligence of the Ryanair personnel, or their acute lack of sympathy. I will never fly Ryanair again. I'd rather pay the extra 100€ to use another airline. This way I'd at least be treated with a little respect.